Shipping policy
Shipping Policy
Important Information
• Order cutoff time: 5:00 PM
• Order processing: 1-3 business days
• Shipping time: 7-10 business days
• Total delivery time: 8-13 business days
• We ship to: Spain, United Kingdom, Netherlands, Denmark, Australia, Sweden, Belgium, and France.
• Free shipping on all orders
Our ordering process is very simple. Once you place your order, you will receive a confirmation email with your purchase details. This means the order has been registered in our system.
Cancellations
You can cancel your order within the first 8 hours after placing it. To do so, contact our customer service team at Support@aracki.com. After this period, we will begin processing your order for shipment.
Processing and Delivery
It takes 1 to 3 business days to prepare your order and hand it over to the shipping service. The package will arrive within 7-10 business days, depending on your location. The total delivery time is approximately 8-13 business days. Delivery times may vary due to circumstances beyond our control, such as adverse weather conditions or transportation delays.
Order Tracking
Once your order is shipped, you will receive an email with your tracking number.
Damaged or Incorrect Products
If you receive a damaged package or incorrect item, please take photos of the issue and contact us at Support@aracki.com We will work to resolve the issue as soon as possible.
International Shipping
Delivery Guarantee
To answer your questions, we provide quick support throughout the week during the following hours:
Monday to Friday: 9:00 AM to 4:30 PM (UTC+0)
Saturdays and Sundays: 10:00 AM to 2:00 PM (UTC+0)
Additionally, we offer email support 7 days a week.
Email: Support@aracki.com
Phone: +447478034381