Privacy policy
Aracki is committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This policy describes how we collect, use, store, and protect your personal information when you visit our website and make purchases. By using our site, you agree to this privacy policy.
Information Collection
We collect the following personal data when you use our site or interact with us:
• Contact information: Name, email address, postal address, phone number.
• Payment information: Credit/debit card or payment account data (such as PayPal) processed through secure providers.
• Browsing information: IP address, browser type, operating system, pages visited, visit duration, and data collected through cookies.
• Purchase history: Details about the products you have bought.
• Voluntarily provided information: Any data you provide when contacting our customer service, subscribing to newsletters, or completing forms on our site.
Use of Information
We use your personal data to:
1. Process orders, payments, and manage shipments.
2. Respond to your inquiries and provide customer support.
3. Personalize your shopping experience on our site.
4. Send you promotional communications, offers, and updates (only if you have consented to receive them).
5. Fulfill our legal obligations, such as maintaining tax records.
6. Detect and prevent fraud or other unauthorized activities.
Note: We do not sell, rent, or share your personal data with third parties for marketing purposes.
Use of Cookies
Our site uses cookies and similar technologies to:
• Improve the user experience.
• Personalize content and recommendations.
• Analyze site traffic and optimize its performance.
• Remember your preferences, such as language or items in your cart
You can manage your cookie preferences from your browser settings. For more information, see our Cookie Policy.
How We Protect Your Information
We implement technical and organizational measures to ensure the security of your personal data, including:
• Data encryption using SSL technology during transmission.
• Secure storage in protected databases with limited access.
• Regular audits to detect and prevent security vulnerabilities.
In the event of a data breach that may affect your rights, we will inform you within a reasonable time frame (usually 72 hours) as required by applicable law.
Your Data Rights
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:
1. Right of Access: Request a copy of the personal data we hold about you.
2. Right to Rectification: Correct inaccurate or incomplete data.
3. Right to Erasure: Request that we delete your personal data, except when it is necessary to keep it for legal reasons.
4. Right to Data Portability: Obtain your data in a structured and transferable format.
5. Right to Restrict Processing: Limit the use of your data in certain circumstances.
6. Right to object: Object to the processing of your data, such as for direct marketing.
7. Right to withdraw your consent: Withdraw your consent at any time if it was the legal basis for processing.
To exercise any of these rights, send us an email at Support@aracki.com or contact us at the details provided below.
Data Sharing with Third Parties
We may share your personal data with third parties only in the following situations:
• Service providers: Such as payment platforms, messaging services, and analytics tools, to fulfill our contractual obligations.
• Legal compliance: When required by applicable laws or legal processes.
• Fraud prevention: With agencies or organizations to detect and prevent illegal activities.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
Changes to this Privacy Policy
We reserve the right to update this privacy policy at any time. If we make significant changes, we will notify you via a notice on our website or an email, at least 15 days in advance. We recommend checking this page regularly to stay informed.
To answer your questions, we provide fast support throughout the week during the following hours:
Monday to Friday: from 09:00 to 16:30 (UTC+0)
Saturdays and Sundays: from 10:00 to 14:00 (UTC+0)
Additionally, we offer email support 7 days a week.
Email: Support@aracki.com
Phone: +447478034381